Customer Service

About Us

With retail experience online in LED torches since 2011, we’ve become a reputed seller of high-quality torches, and known for dedicated customer service. We are passionate about LED torches and customer service. We genuinely care about our customers.

We are Authorised Australian retailers of all products we stock and offer the best price, service and after-sales support that we can. If we don't have the product ready to ship, we don't offer it on our website. All products are in stock in Sydney and are shipped at a simple flat rate anywhere in Australia via Australia Post. An online tracking link is emailed for every order.

We believe in quality and customer service - you won't be disappointed. All prices include GST. A tax invoice is supplied with your order. ABN 32 613 838 618

Our Quality Products

We only want to bring you top quality products, and we stand behind everything we sell. We also use many of the products ourselves.

Personal Service

We are a small dedicated team offering our customers speedy shipping, personalized customer service, and expert advice. With experience since 2011 in LED torches, we will be happy to advise you on the best products for your home, hunting & camping needs.

After Sales Care

We pride ourselves on providing the highest quality products and your satisfaction is important to us. If for any reason you are unhappy with a product, please contact us immediately and organise returning the goods in the original packaging. We will either repair or replace the product, or refund your money, as appropriate in each instance. All our products are covered by statutory manufacturers’ warranties.

Secure Online Purchasing

We only offers payment gateways that use the latest data encryption and anti-fraud technology. We do not store any credit card information. All credit card processing is securely conducted via our payment processor using the financial industry's Secure Socket Layer (SSL) standards. We also offer PayPal, Afterpay and Bank Transfer for your convenience.

We welcome your feedback and invite you to contact us.

Return Policy

We offer a 30 day no hassle return policy. If an item arrives to you and is the incorrect item or is defective, contact us and we will arrange for a return at no cost. If your return is due to change of mind, you will need to pay for the return shipping to us. We ask that items are returned in as new condition including packaging so that we can provide a full refund.